VersaSRS - Help Desk - Service Desk - ITSM 5.0.0
VersaSRS - Help Desk - Service Desk - ITSM - versaSRS provides a flexible and scalable solution for managing help desk and service request
processes and providing cost effective solutions to end users and customers. Although a
browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it
has been designed to work as a desktop application, providing the benefits of an intuitive interface
with the latest advancements in browser technology. versaSRS Features: Thin Client Technology (100%
Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign
Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an
Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships;
Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager;
Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive
Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager;
Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much
more...
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