DataTrack System 3.5 3.5.9907.9
DataTrack System 3.5 - One of the best ways to empower your business is through great help desk software. Introducing the
DataTrack System, a powerful, web-enabled service and support management system designed for help
desks, call centers, software development teams and IT departments. Comprised of the DataTrack
Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive
solution for organizations of all sizes and types.
A seamless, ever-present software
layer, the DataTrack System simplifies support management, communication and collaboration by
automating most of your existing workflow. With intuitive, easy-to-use tools like rules-based
automation and escalation, integrated web client, correspondence tracking, email-to-ticket
conversion and knowledge base, the DataTrack System builds powerful connections with employees,
customers, vendors, and other business partners.
-- Track, categorize and prioritize
work requests with ease.
-- Improve responsiveness and keep-up-to-date with automated email
notifications.
-- Improve workflow and ensure timeliness with automation and escalation.
-- Automatic email-to-ticket conversion and correspondence tracking.
-- Organize work
requests into hierarchical folders.
-- Improve troubleshooting with detailed information about
requester
s hardware and software via remote PC auditing.
-- Quick access via
recently-submitted and overdue items via dashboard.
-- Generate detailed statistics and
reports.
-- Find the information you
re looking for with comprehensive search
functionality.
-- Customize your software with user-defined fields.
-- Automatically
route requests, send emails, modify requests via automation.
Track and support your IT
assets
-- Integrated, fully-customizable asset management.
-- Ensure license compliance
with integrated software license tracking.
-- Effortless hardware and software auditing
-- Track hardware and software changes through detailed audit trail and history.
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