Adventnet ManageEngine ServiceDesk Plus 7.5
Adventnet ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software
whose features include contract managenent, purchasing and knowledge management functionalities. It
has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract
Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the
ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It
automates several key workflow tasks such as case routing, acknowledging requester, technician
notification and handling of SLA rules. It includes a Solutions module that allows you to document
best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus
offers accurate inventory tracking functionality across Windows and Linux workstations. It can also
track software licenses and let you know the number of over-utilized or under-utilized licenses
across your organization.
ServiceDesk Plus can help you maintain a complete product catalog
based on product type, that lists all assets owned by your organization. It can generate Purchase
Orders, send them through email and keeps track of outstanding POs & completed purchases. It
also provides import of requesters & assets from .csv files & user satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver,
business rules for better request management, ability to group similar requests and assign to
queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on
time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities
& more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all
functionalities.
The Free Edition allows a single Technician manage upto 25 Workstations.
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